General FAQ

What type of Toner and Ink that you sell in this store ?

We sell both the original genuine printer toners,  remanufactured toners and compatible toners at this store. All our original genuine printer toner originated from Original Toner manufacturer such as HP, Canon, Lexmark, Konica Minolta, Samsung, Panasonic, Ricoh, Fuji Xerox and more. We do not sell the so called original toner come from unknown source.

What happen if the remanufactured toner that I purchased is defective ?

All remanufactured toner sell at this store gone through stringent quality control process and it is very unlikely that you will receive toner that is defective. In the event that there is some printing issue with the toner, we will replace a new remanufactured toner for you as long as you are able to send back the said defective toner to us.

What is remanufactured printer toner cartridge?

Remanufactured cartridges or Recycled Toner Cartridge make use of the used original cartridges that have been through one cycle of service and have been disassembled, cleaned, and refilled. The printer drum are also changed at the same time. They are thoroughly tested to ensure quality, and their performance is as good as new cartridges. Remanufactured cartridges are 40-70% cheaper than OEM cartridges.

What is compatible printer toner cartridge?

Compatible cartridges  make use of the totally new casing and new parts that is similar to the original toners. Since the compatible toners are totally new, the quality are very good..

Will remanufactured printer ink & toner cartridges void my printer warranty?

No. The following are excerpts from major manufacturers:
"The use of remanufactured cartridge alone does not void your printer warranty"

Is Remanufactured ink and toner cartridge different from Refill?

Re-manufactured cartridges have far better quality than the Re-fill cartridges. The Refilled Toner Cartridges just go through the simple process of refilling the used cartridge with ink and this often end up with refilled toner of poor printing quality. At www.PrinterToner.my, we merely sell Remanufactured Toner Cartridges that have gone thorough remanufacturing process and changing of critical printing parts in the toner cartridges.

What happen if I selected an item and put into the shopping cart but do not proceed for a period of time?

Merchandise that has been put on the shopping cart will be reserved for a period of 4 hours for further execution by user. After this period, the merchandise would be taken out from the cart (quantity be reduced to 0 upon checkout) and be available for other customers.

Do I need to register for an account with the site before I order ?

You can still purchase our products without having to register for an account and all you need to do is to select country and fill up all the billing information to pay and complete the order.

What is the benefit to have an account registered with the site?

If you have registered an account at www.ink.my, and you have login whenever you place order, the system will record down your order and you will be able to view your order history. In addition, the system will also store your delivery address so that you do not need to key in each time when you want to order. The system can store multiple delivery address.

When will I be billed?

Your credit card will not be billed until your order is ready to be shipped out. Please note that all products are subject to availability.

Do I have a choice in currency payment?

At PrinterToner.my , we only transact in RM Ringgit Malaysia. 

What if I want to return my product?

Please refer to our Returns Policy

Is my privacy protected?

Please refer to our Privacy Policy.

Is my credit card information secure on the Internet?

We work to protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts information you input. As for credit card information that you entered during the purchasing process, it would pass through our site to payment provider that we used; it is invisible to us. Please refer to our Privacy Policy for more details.

When do I expect to receive the merchandise?

Orders received will be processed immediately. Estimated delivery time depends on the destination address. Most of the time, the goods will be delivered to you within 3 days from the date of your order.. Please note that we do not deliver to P.O. Box addresses.

What happen if the item that I purchased is out of stock?

For orders that we are not able to fulfuill, we will make full refund.

Can I purchase the good without going through the online catalogue ?

You can contact our office at +603.89449965 / +603.89449365 and inform us the item you wish to purchase. From there, we will inform you the amount the you need to pay and payment can be made via Bank Deposit into our account. Once payment is made, we will proceed to make arrangement for delivery.

Do you accept cheque payment ?

Basically, the products on the site can only be purchased and paid online using VISA Card, MasterCard and Amex card via PayPal. Alternatively, you can also choose offline payment.

Various type of offline payment are as follow :-
Pay via Maybank2u.com to Hiley Online
Pay online fund transfer to our Maybank Account Number 514383 511398, Account Name Hileytech Sdn Bhd.
If you wish to payment via cheque, you will have to follow the procedure below:-

Email us the list of products that you wish to purchase.
We will reply you with the total amount payable.
You will need to pay us via cheque by either sending us the cheque or deposit it into our Maybank (MBB) Account No. 514383 511398 and then fax the deposit slip to us to +603.89440665
Once payment is cleared, we will deliver the products.

Will I will be able to view the total Shipping Charges when I checkout ?

Yes

How will the purchased items be delivered ?

Depending on the weight, size and location of delivery, we will use either courier services or express post.